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GENERAL SALES TERMS AND CONDITIONS

GENERAL SALES TERMS AND CONDITIONS

GENERAL SALES TERMS AND CONDITIONS

 

THESE GENERAL TERMS AND CONDITIONS OF SALE APPLY TO THE DOMAINE LE CLOS DES FONTAINES BOOKINGS MADE BY INDIVIDUAL CLIENTS. 1. Introduction 1. These general terms and conditions outline the means by and conditions under which the SAS L’HOTEL allows its clients (hereinafter referred to as “the Client(s)”) to make use of all available Services, and in particular the booking process.

 

  • On the www.leclosdesfontaines.com website

ELIOPHOT operates the Domaine le Clos des Fontaines booking website, www.leclosdesfontaines.com. This website showcases the Domaine le Clos des Fontaines establishments managed by the SAS L’HOTEL.

  • By calling our reception desk at +33 (0)2 35 33 96 96.
  • In person at the hotel reception desk.
  • Through our Partners.

 

By ticking the relevant box, the Client confirms they have read and accept these general terms and conditions for the rate booked prior to definitively confirming their booking. No booking may be made without this express agreement.

For all other booking methods, the Client receives the general terms and conditions of sale prior to confirming their booking. Confirming a booking implies agreement with these terms and conditions of sale and the full and unconditional acceptance of their provisions.

  • A legal notice giving specific identifying details for the SAS L’HOTEL, including its business name, head office, individual VAT number, email address and telephone number to be used for contacting the owner,
  • The key characteristics for the accommodation offered by the Domaine le Clos des Fontaines,
  • The key characteristics of any optional or add-on services offered,
  • Prices including all taxes and fees,
  • The terms and conditions for the rate booked,
  • Payment methods,
  • General terms and conditions of sale,
  • The validity period and pricing for offers.

All bookings made by minors (aged 16 to 18 years) may only be accepted by the hotel following signed parental permission issued by the legal guardians of the minor responsible for making the booking, and those of any additional guests that may be accompanying them. The Domaine le Clos des Fontaines reserves the right to request any supporting documentation needed to authenticate the signature provided on the parental permission in question.

 

For the purposes of these terms and conditions, the following terms shall have the given definitions:

  • “Booking summary”: a digital document summarising the characteristics of the Services chosen by the Client on the www.leclosdesfontaines.com website. This document is provided prior to the Client accepting these general terms and conditions of sale, and prior to them providing their bank card details for prepayment or a deposit.
  • “Booking confirmation”: a digital document sent to the Client to inform them that their booking has been confirmed, detailing the characteristics of the Services booked by the Client on the www.leclosdesfontaines.comwebsite.
  • “Client”: a natural person acting exclusively for their own personal needs and interests.
  • “Terms and conditions for the rate booked”: Price applied on the date selected by the Client for their chosen room category with or without breakfast, with its related terms and conditions for payment, date changes, reserved Services and cancellations.
  • “Booking request”: a request to book rooms, products and Services at the hotel made by the Client.
  • “Hotel Domaine le Clos des Fontaines”: refers to a hospitality establishment run by the SAS L’HOTEL.
  • “Partners”: refers to all service providers with a service provision contract or partnership agreement with the hotel.
  • “Service”: room, product  and Service bookings made in the Domaine le Clos des Fontaines by the Client.
  • “Website”: the www.leclosdesfontaines.com website.

 

  1. 1. These general terms and conditions describe the rights and obligations of both the Client and the SAS L’HOTEL operating company for all types of bookings (including remote bookings) for the Services offered by the Domaine le Clos des Fontaines.

 

The SAS L’HOTEL reserves the right to modify or add to all or part of these terms and conditions of sale at any time. In the event that changes are made, the new version of the general terms and conditions shall be made available on the Website along with the date from which they apply. Clients are advised to check the general terms and conditions of sale on a regular basis to stay abreast of any potential changes. Clients shall only ever be bound by the version of the general terms and conditions in force at the time at which the Client books their chosen Service.

The SAS L’HOTEL as well as the Domaine le Clos des Fontaines cannot be held liable for damages of any kind that may result from these changes and/or temporary unavailability or definitive closure of all or part of the Website or its associated Services, such as the online booking section, private account area or unavailability of the booking centre.

  1. 1. The Client selects their chosen Services from among the options on offer from the Domaine le Clos des Fontaines in accordance with their needs.

 

  1. 1. Bookings are made directly by the Client online via the Website, or by contacting the reception desk at +33 (0) 2 35 33 96 96.
  • Step 1 - The Client browses the hotel options on offer, selects a room and terms and conditions for the rate booked
  • Step 2 - Where applicable, the Client selects one or several add-ons’ services.
  • Step 3 - The Client is presented with a booking summary including the total price, terms and conditions for the rate booked including payment, cancellation and amendment conditions if needed for their choice of services (date, room, rate, add-on services) and information concerning tourist taxes.
  • Step 4 - The Client enters their contact details.
  • Step 5 - General terms and conditions of sale:

On the Website, the Client ticks a box confirming that they have read, understood and accepted these general terms and conditions and the terms and conditions for the rate booked prior to definitively confirming their booking. No booking can be made without this acceptance.

For all other booking methods, the Client receives the general terms and conditions of sale with the booking confirmation. The booking confirmation implies agreement with these terms and conditions of sale and the full and unconditional acceptance of their provisions.

  • Step 6 - The Client enters their bank card details where establishments request deposits or prepayments.
  • Step 7 - The Client receives booking and payment confirmation and approval. By entering their bank card details, the Client confirms they accept the terms and conditions and enters a binding agreement with the hotel.
  • Step 8 - The Client receives a booking confirmation email. This email recapitulates the date of the booking, Services booked, prices inclusive of all taxes with a breakdown of the applicable taxes, the terms and conditions for the rate booked (including cancellation conditions) that the Client has accepted, general terms and conditions of sale and the address of the hotel.

If the Client does not receive this email in the 24 hours following booking, the Client is responsible for contacting the hotel to ensure the establishment has received their details and the booking is confirmed.

 

  • Cancellations for bookings made via the Website can be made directly in the Website’s “Your Bookings” section, or directly with the hotel. For bookings made directly with the hotel, cancellations can only be made directly with the hotel.
  • Changes to bookings can be made directly with the hotel, the telephone number for which can be found on the booking email sent to the Client.

In the event of a no-show, meaning a booking that is not cancelled, but where the Client nonetheless fails to check in at the hotel on the day booked, where the booking was secured via bank card details or prepayment, the hotel will debit the amount for one booked night, or will retain the amount prepaid. For stays where multiple nights are booked, the cancellations terms apply in accordance with the terms and conditions for the rate booked.

  1. In exceptional circumstances or cases where it is impossible to provide the Client with their booked room, or in the event of force majeure, the hotel booked will offer the Client an alternative accommodation solution in a hotel that is of at least equal standing to the booked hotel, in a room of superior category to the one originally booked, with equivalent services. Any potential additional costs related to these changes in accommodation for services of the same value shall be paid for by the original hotel booked. The Client may also opt to cancel their booking, resulting in an immediate refund.
  2. Staying at Domaine le Clos des Fontaines

 

  1. ’s fails to do so, the hotel may refuse to provide them with a room and/or cancel their booking, with no right to a refund where applicable, in accordance with the terms and conditions for the rate booked.

Non-French guests, including clients’ guests and teenagers over the age of fifteen, are required to fill in a mandatory ‘police reference form’. Minors under the age of fifteen may be included on the form filled in by the adult accompanying them. The information contained in this form is governed by the “Entry Code for Foreign National Stays and Rights to Asylum”, Article R.611-42.

Clients may only invite third parties to their room following the hotel express approval, with the establishment reserving the right to conduct any necessary checks.

For health and safety reasons, and to ensure comfort for all our guests, smoking is strictly prohibited inside the hotel. In compliance with the French public health code and its provisions surrounding smoking bans in collective spaces, smoking inside the hotel may result in a third-category fine or legal proceedings.

Penalties equivalent to the price of the booked room may be applied if a Client fails to comply with the smoking ban notices displayed in their rooms, if such a notice is in place.

  1. Internal Rules Clients are required to abide by. Clients accept and undertake to comply with these rules and regulations, the provisions of which apply to both the Client themselves and any of their guests. Should the provisions of these rules be breached, the hotel may elect to immediately remove the Client and any associated occupants with no compensation and/or refund if payment has already been made. They may equally deny them any future bookings.
  2. The hotel is required to guarantee compliance and conformity of their Services with the terms and conditions outlined in Articles L. 212-1 et seq. of the French Consumer Code.
  3. 1. The photographs shown on the Website are not contractually binding. Although every effort is made to ensure the photographs, graphic depictions and texts used to illustrate the hotel on offer provide as accurate a glimpse as possible of the accommodation available, variations or discrepancies may exist, notably due to changes in furniture and furnishings or any potential renovations that may take place. This cannot give rise to any rights or claims.

In order to respect other Clients’ right to privacy and image rights, Clients are prohibited from photographing them within the hotel or on its premises and/or from publishing photographs taken in the aforementioned conditions.

  1. Clients with a noisy or disruptive demeanor, Clients under the influence of alcohol, and Clients whose behavior or conduct are contrary to public decency and order. Proper attire is required in the Hotel's public spaces.

Clients are requested to remain courteous and respectful in their dealings with hotel staff. Clients undertake to abstain from any verbal or physical violence, racist speech and conduct, and any form of harassment and intimidation.

 

Prices given include VAT applicable on the day on which the booking was made, and any changes to the VAT rate shall automatically be applied to the prices given on the date of invoicing.

  1. 1. The Client is required to provide payment details either (i) to prepay their booking ahead of the stay, or (ii) as a booking guarantee in the event of a no-show. With respect to bank cards, the details required are: The bank card number without spaces between the digits, the validity date (it being specified that the bank card used must be valid at the time of the stay) and the three-digit security code for prepayments.

The hotel has chosen to use Syspay for secure online bank card payment via 3D Secure. The Client’s payment card will undergo security checks (outstanding amount check, bank card country check, IP address country check, etc.) by the designated partner, and may be refused for several reasons: Stolen or blocked card, maximum limit reached, input error, etc. In the event of any issues, the Client will need to contact both their bank and the hotel or any other entity in order to confirm the Service booking and the payment method used.

Online payment methods include Visa, Mastercard and American Express cards. This list may be amended.

Payment by transfer is also an option for lower amounts or when expressly requested by the Client.

For sales made over the phone, the Client will be asked to sign the receipt upon arriving at the hotel.

 

 

You also have the right to oppose the processing of your data, provided you have legitimate reasons, and the right to object to the processing of your data for the purpose of commercial prospecting as well as the right to give us instructions on the fate of your data after your death.

To learn more about the processing of your data and all your rights regarding your personal data, please consult our privacy

Policy at the bottom of the website main page.

To exercise your rights, please contact the SAS L’HOTEL by writing to 191 rue des Fontaines à Jumieges (76480) – France, or by emailing: hotel@leclosdesfontaines.com

 

The Client agrees to this transfer for the purposes of executing the contract. 

  1. 1. Providing the required bank details and accepting these general terms and conditions and the booking confirmation or request constitute both parties’ acceptance of the hospitality contract, deemed as legally valid as a handwritten signature.

 

The SAS L’HOTEL cannot be held responsible by the Client if they fail to fulfil their obligations as a result of force majeure.

Similarly, the hotel cannot hold the Client responsible should the latter fail to fulfil their obligations as a result of force majeure.

Unforeseeable circumstances or force majeure are those generally recognized by the case law of the French courts and tribunals.

The hotel will offer the Client an alternative accommodation solution in a hotel that is of at least equal standing to the booked hotel, or in the event of an inferior category, in a room of superior category to the one originally booked, with equivalent services. Any potential additional costs related to these changes in accommodation for services of the same value shall be paid for by the hotel. The Client may also opt to cancel their booking, resulting in an immediate refund. 17. Applicable law

 

 

 

After having contacted customer service and following a lack of satisfactory response within a period of 60 days, the Client can approach the French Tourism and Travel ombudsman as follows:

Tourism and Travel Ombudsman

  • Postal address: MTV Médiation Tourisme et Voyage BP 80303 – 75823 PARIS CEDEX 17, FRANCE
  • Email: info@mtv.travel
  • Details: http://www.mtv.travel

 

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