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Best Rates Guaranteed GENERAL SALES TERMS AND CONDITIONS
THESE GENERAL TERMS AND CONDITIONS OF SALE APPLY TO THE DOMAINE LE CLOS DES FONTAINES BOOKINGS MADE BY INDIVIDUAL CLIENTS. 1. Introduction 1. These general terms and conditions outline the means by and conditions under which the SAS L’HOTEL allows its clients (hereinafter referred to as “the Client(s)”) to make use of all available Services, and in particular the booking process.
ELIOPHOT operates the Domaine le Clos des Fontaines booking website, www.leclosdesfontaines.com. This website showcases the Domaine le Clos des Fontaines establishments managed by the SAS L’HOTEL.
By ticking the relevant box, the Client confirms they have read and accept these general terms and conditions for the rate booked prior to definitively confirming their booking. No booking may be made without this express agreement.
For all other booking methods, the Client receives the general terms and conditions of sale prior to confirming their booking. Confirming a booking implies agreement with these terms and conditions of sale and the full and unconditional acceptance of their provisions.
All bookings made by minors (aged 16 to 18 years) may only be accepted by the hotel following signed parental permission issued by the legal guardians of the minor responsible for making the booking, and those of any additional guests that may be accompanying them. The Domaine le Clos des Fontaines reserves the right to request any supporting documentation needed to authenticate the signature provided on the parental permission in question.
For the purposes of these terms and conditions, the following terms shall have the given definitions:
The SAS L’HOTEL reserves the right to modify or add to all or part of these terms and conditions of sale at any time. In the event that changes are made, the new version of the general terms and conditions shall be made available on the Website along with the date from which they apply. Clients are advised to check the general terms and conditions of sale on a regular basis to stay abreast of any potential changes. Clients shall only ever be bound by the version of the general terms and conditions in force at the time at which the Client books their chosen Service.
The SAS L’HOTEL as well as the Domaine le Clos des Fontaines cannot be held liable for damages of any kind that may result from these changes and/or temporary unavailability or definitive closure of all or part of the Website or its associated Services, such as the online booking section, private account area or unavailability of the booking centre.
On the Website, the Client ticks a box confirming that they have read, understood and accepted these general terms and conditions and the terms and conditions for the rate booked prior to definitively confirming their booking. No booking can be made without this acceptance.
For all other booking methods, the Client receives the general terms and conditions of sale with the booking confirmation. The booking confirmation implies agreement with these terms and conditions of sale and the full and unconditional acceptance of their provisions.
If the Client does not receive this email in the 24 hours following booking, the Client is responsible for contacting the hotel to ensure the establishment has received their details and the booking is confirmed.
In the event of a no-show, meaning a booking that is not cancelled, but where the Client nonetheless fails to check in at the hotel on the day booked, where the booking was secured via bank card details or prepayment, the hotel will debit the amount for one booked night, or will retain the amount prepaid. For stays where multiple nights are booked, the cancellations terms apply in accordance with the terms and conditions for the rate booked.
Non-French guests, including clients’ guests and teenagers over the age of fifteen, are required to fill in a mandatory ‘police reference form’. Minors under the age of fifteen may be included on the form filled in by the adult accompanying them. The information contained in this form is governed by the “Entry Code for Foreign National Stays and Rights to Asylum”, Article R.611-42.
Clients may only invite third parties to their room following the hotel express approval, with the establishment reserving the right to conduct any necessary checks.
For health and safety reasons, and to ensure comfort for all our guests, smoking is strictly prohibited inside the hotel. In compliance with the French public health code and its provisions surrounding smoking bans in collective spaces, smoking inside the hotel may result in a third-category fine or legal proceedings.
Penalties equivalent to the price of the booked room may be applied if a Client fails to comply with the smoking ban notices displayed in their rooms, if such a notice is in place.
In order to respect other Clients’ right to privacy and image rights, Clients are prohibited from photographing them within the hotel or on its premises and/or from publishing photographs taken in the aforementioned conditions.
Clients are requested to remain courteous and respectful in their dealings with hotel staff. Clients undertake to abstain from any verbal or physical violence, racist speech and conduct, and any form of harassment and intimidation.
Prices given include VAT applicable on the day on which the booking was made, and any changes to the VAT rate shall automatically be applied to the prices given on the date of invoicing.
The hotel has chosen to use Syspay for secure online bank card payment via 3D Secure. The Client’s payment card will undergo security checks (outstanding amount check, bank card country check, IP address country check, etc.) by the designated partner, and may be refused for several reasons: Stolen or blocked card, maximum limit reached, input error, etc. In the event of any issues, the Client will need to contact both their bank and the hotel or any other entity in order to confirm the Service booking and the payment method used.
Online payment methods include Visa, Mastercard and American Express cards. This list may be amended.
Payment by transfer is also an option for lower amounts or when expressly requested by the Client.
For sales made over the phone, the Client will be asked to sign the receipt upon arriving at the hotel.
You also have the right to oppose the processing of your data, provided you have legitimate reasons, and the right to object to the processing of your data for the purpose of commercial prospecting as well as the right to give us instructions on the fate of your data after your death.
To learn more about the processing of your data and all your rights regarding your personal data, please consult our privacy
Policy at the bottom of the website main page.
To exercise your rights, please contact the SAS L’HOTEL by writing to 191 rue des Fontaines à Jumieges (76480) – France, or by emailing: hotel@leclosdesfontaines.com
The Client agrees to this transfer for the purposes of executing the contract.
The SAS L’HOTEL cannot be held responsible by the Client if they fail to fulfil their obligations as a result of force majeure.
Similarly, the hotel cannot hold the Client responsible should the latter fail to fulfil their obligations as a result of force majeure.
Unforeseeable circumstances or force majeure are those generally recognized by the case law of the French courts and tribunals.
The hotel will offer the Client an alternative accommodation solution in a hotel that is of at least equal standing to the booked hotel, or in the event of an inferior category, in a room of superior category to the one originally booked, with equivalent services. Any potential additional costs related to these changes in accommodation for services of the same value shall be paid for by the hotel. The Client may also opt to cancel their booking, resulting in an immediate refund. 17. Applicable law
After having contacted customer service and following a lack of satisfactory response within a period of 60 days, the Client can approach the French Tourism and Travel ombudsman as follows:
Tourism and Travel Ombudsman